Repairs

Q. If my ring needs adjustment or repair, where do I send it?

A. Please complete the College Ring Adjustment Form. Ship your ring in a padded envelope along with the ring adjustment form using a traceable service such as the Post Office, UPS or Federal Express. Send your ring to:

Balfour College Repairs
7211 Circle S Road, Building C
Austin, TX 78745

Or

Balfour College Repairs
P.O. Box 149207
Austin, TX 78714-9207

Q. Is there a charge for repairs?

A. Many repairs are covered at no charge as a benefit of our Lifetime Warranty. Some items may be charged a minimal labor fee. We will not proceed with your repair until we notify you of pending charges and receive your approval. After reviewing the chargeable repair schedule, include a credit card number on the College Ring Adjustment Form to proceed with your repairs without delay.

Q. How long do adjustments take?

A. The average turnaround on an adjustment is 2-4 weeks. If you have a specific question, please contact us directly at 877-Balfour (225-3687).

Chargeable Repair Schedule

 

Description of Service or Repair  Charge  Resizing*  No Charge  Cleaning and polishing  No Charge  Change graduation date  No Charge  Change degree or curriculum  No Charge  Replace damaged or defective simulated stone  No Charge  Replace defective encrusting  No Charge  Change defective genuine stone  No Charge  Change incorrect engraving  No Charge  Add or change engraving  $25  Refurbish ring**  $25  Change simulated stone to another color or change stone enhancements  $45  Change genuine stone to another color or change stone enhancements  $45 plus any difference in cost of genuine stones  Change school name  $85  Change finish (antique to natural or natural to antique)  $85  Change style  $85  Change metal quality  $85  Shipping, handling and insurance (for return of repaired rings)***  $14.95 (UPS ground)    $19.95 (second day)    $24.95 (overnight)

Many repairs stated above are option changes and are not covered by Balfour's Limited Lifetime Warranty. Replacement of genuine stones and diamonds is not covered by Balfour's Limited Lifetime Warranty. *$50 charge for rings purchased before 1972 ** Refurbishing services include cleaning, polishing, tightening or replacing stone, replacing epoxy, removing surface scratches, replacing antiquing (if applicable) and repairing dented bezels. ***Sales tax and return shipping, handling and insurance will be added to the repairs listed above (repairs due to defects in workmanship or materials will be excluded from return shipping charges).